Family Car Rentals
Highlights
- Explore a diverse fleet of vehicles, ensuring the perfect fit for every family adventure on the Gold Coast.
- Enjoy complimentary child safety seats, making travel safer and more convenient for families with young children.
- Utilise the free shuttle service to and from Gold Coast Airport, simplifying your arrival and departure experience.
- Experience flexible car collection and return options with the Concierge service, tailored to suit your travel plans.
Family Car Rentals is a multi-Award winning family owned and operated passenger rental car operator based on Queensland’s Gold Coast. Family Car Rentals serves holiday makers and tourists from interstate and overseas as well as local or nearby residents who have the need for a temporary replacement vehicle.
Family Car Rentals has what they describe as an “unbeatable” Price Promise. The detail is that if someone finds a comparable rental car package that is less than their quote, they will reduce their price by double the difference, plus an additional AUD50!
In the last 18 months, Family Car Rentals has received eleven awards or accolades; including “Best Car Rental Company Qld 2024”; “Best Car Rental Agency in Australia 2025″; and Best of Queensland Experience! 2024 and 2025”.
Family Car Rentals lists their primary service standards as:
Supplying and installing free child safety seats in their rental cars and transfer buses.
Providing a Free shuttle service between their office & Gold Coast Airport (10 minutes each way.)
The company also offers four different insurance options and four different payment plans.
When it comes to vehicle collection and return options, they claim to have a Concierge service wherein customers can decide when and where they collect and return their rental car – and Family Car Rentals strives to oblige.
Images and Video
Accreditations
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Quality Tourism Accreditation
- Queensland Tourism Industry Council
- Regional Tourist/Tourism Association/Organisation
- QLD – Experience Gold Coast
Features
Tags
Hire Type/s
Family Car Rentals
Widest range of rental vehicles – from small hatches to eight seat wagons – family sedans, SUV hatches and wagons, small and medium cars – current models, recent models and older vehicles.
Best value – suitable for all budgets.
Australia’s Fairest Rental Car Terms and Conditions
Multi award Winners
Best of Queensland Experience! 2024 and 2025
Actively welcomes people with access needs.
General access
- Offers multiple options for booking – web, email, phone is available.
- Offers a range of contact methods for receiving complaints.
- Staff are trained in disability awareness.
Communication
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
- Staff are trained in communicating with people with learning or behavioural challenges.
Physical – Mobility
Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
- Uses floors/coverings which are slip resistant, firm and smooth
- Uses non-slip tiles in the bathroom or slip resistant matting
- Seating in common areas including reception area
Physical – Wheelchair
Caters for people who use a wheelchair.
- Step free outdoor pathways (includes picnic areas, barbecues and shelters)
- A step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)
- Doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy).
- An accessible public toilet which is unlocked.
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