Images and Video
Guided Koala Tour
Highlights
- Connect with nature on treetop boardwalks at the Koala Conservation Reserve for an immersive wildlife experience.
- Learn about iconic koalas from expert guides, enhancing your understanding of this unique species.
- Enjoy family-friendly facilities, including carparks and public toilets, ensuring a comfortable visit for all.
- Join a small group tour for a personalised adventure, fostering a deeper connection with the environment.
Connect with nature on an immersive guided walk through the treetop boardwalks at the Koala Conservation Reserve to learn about this unique and iconic species.
Tour details
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Available from 22 March 2025 to 30 June 2026
Features
Service facilities
Actively welcomes people with access needs.
General access
- Offers multiple options for booking – web, email, phone is available.
- Offers a range of contact methods for receiving complaints.
- Companion Cards are accepted.
- Employs people with disabilities.
- Staff are trained in disability awareness.
- Accessibility information and photos, including of a bathroom, room and/or floor plan on their website (can be emailed on request).
Communication
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
- Staff are trained in communicating with people with learning or behavioural challenges.
- Uses Plain English / easy read signage and information (includes menus and emergency information)
- A quiet space is available at the venue/ facility.
Vision
Caters for people who are blind or have vision loss.
- Uses easy to read fonts in their signage and communication materials (Helvetica and Arial).
- Handrails on all stairways
Physical – Mobility
Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
- Uses floors/coverings which are slip resistant, firm and smooth
- Uses non-slip tiles in the bathroom or slip resistant matting
- Grab rails in the bathroom
- Seating in common areas including reception area
Physical – Wheelchair
Caters for people who use a wheelchair.
- Step free outdoor pathways (includes picnic areas, barbecues and shelters)
- A step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)
- An accessible public toilet which is unlocked.
- Wheelchair accessible picnic tables (picnic tables require 720mm knee clearance and 800mm maximum height).
- Wheelchair access to amusements and activities including boats and bush trails (includes tour rides, skyways, trolley cars, flying fox, amusement rides and boating).
- At least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed (International standards are 3200mm wide x 2500 mm high).
Access & Inclusion
An access and inclusion statement is available on the business website.
- https://www.penguins.org.au/attractions/koala-conservation-reserve/
Operation information
Phillip Island Nature Parks
Phillip Island Nature Parks is a leading conservation and ecotourism organisation.
They offer a diverse range of ecotourism experiences on Phillip Island (Milawul) including the Penguin Parade, Nobbies Centre, Churchill Island and Koala Conservation Reserve. The Nature Parks also manages over 1,980 hectares of Crown land which includes a variety of coastal reserves, wetlands, and woodlands.
Accreditations
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ECO Certified (Advanced Ecotourism) by Ecotourism Australia
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Quality Tourism Accreditation
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Respecting Our Culture (ROC) Certified by Ecotourism Australia
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Sustainable Tourism Accreditation by ATIC
Memberships
- Victoria Tourism Industry Council
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