Shoal Bay Country Club
Highlights
- Savour vibrant local flavours with diverse dining options for breakfast, lunch, and dinner at Shoal Bay Country Club.
- Enjoy unparalleled views of Shoal Bay Beach while relaxing in the lively atmosphere of this iconic gathering place.
- Experience live music and entertainment, creating a memorable backdrop for all ages and occasions.
- Indulge in a sun-kissed, cocktail-filled lunch on the Patio, perfect for soaking up the coastal vibe.
A visit to Shoal Bay Country Club is the ultimate East Coast experience, loved by locals and visitors alike for its incredible beachfront location, vibrant atmosphere and historical charisma.
The Country Club is an iconic gathering place for all ages and occasions. Offering a range of Port Stephens’ best dining options (for breakfast, lunch and dinner), the country’s best in live entertainment and with unparalleled views across the idyllic Shoal Bay Beach, the Country Club is a destination in itself.
Whether you’re stopping by for breakfast, a sun-kissed, cocktail-filled long lunch on the Patio, an authentic Greek dining experience in Atmos, or a day out with the family, the Country Club has something for everyone.
Images and Video
Features
Actively welcomes people with access needs.
General access
- Offers multiple options for booking – web, email, phone is available.
- Offers a range of contact methods for receiving complaints.
- Companion Cards are accepted.
- Employs people with disabilities.
- Accessibility information and photos, including of a bathroom, room and/or floor plan on their website (can be emailed on request).
- Asks all visitors if there are any specific needs to be met.
- Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
- Assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
Communication
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
- Staff are trained in communicating with people with learning or behavioural challenges.
Vision
Caters for people who are blind or have vision loss.
- Uses easy to read fonts in their signage and communication materials (Helvetica and Arial).
- Staff are trained in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss).
- An appropriate area for toileting an assistance dog is available.
- Audio enabled lifts are available.
- Handrails on all stairways
Hearing
Caters for people who are deaf or have hearing loss.
- Staff are trained in communicating with people who are deaf or have hearing loss.
- Caption all entertainment (TVs, live shows, performances) is available.
Physical – Mobility
Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
- Uses floors/coverings which are slip resistant, firm and smooth
- Uses non-slip tiles in the bathroom or slip resistant matting
- Grab rails in the bathroom
- Seating in common areas including reception area
Physical – Wheelchair
Caters for people who use a wheelchair.
- Step free outdoor pathways (includes picnic areas, barbecues and shelters)
- A doorbell or intercom at an accessible height and display a contact number (accessible height is 900mm-1100 mm)
- A step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)
- Step free access to restaurant, lounge and bar
- Step free access to the conference or function room
- Lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.
- Doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy).
- An accessible public toilet which is unlocked.
- A wheelchair accessible toilet / shower and change room is available.
- Wheelchair access to spa/gym.
- Beach matting and beach wheelchairs for people to access the water is available.
- At least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed (International standards are 3200mm wide x 2500 mm high).
Physical – High support needs
Caters for people with high support needs who travel with a support person.
- A bathroom which is fully accessible and equipped with ceiling hoist and adult change table.
- Twin beds available on request.
- Rooms which are interconnecting.
Allergies and intolerances
Caters for people with allergies and intolerances.
- Modify their cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc).
- Staff are trained to respond to allergic reactions.
- Toiletries which are chemical and fragrance free (if requested).
- Linen that is chemical and fragrance free (if requested).
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