Sydney Zoo
Sydney Zoo is home to over 4,000 animals, including awe-inspiring and endangered species from all around the world.
Take a stroll down the African Boardwalk where you’ll see scenes from the savannah in the remarkable mixed-species habitats, wander down the leafy Primate Boulevard, and be mesmerised by the animals of south-east Asia.
Get closer to all your favourite Australian natives in the beautiful open-range Australia habitat, where kangaroos and wallabies hop freely around the meandering pathways.
Sydney Zoo is also the only combined zoo and aquarium in NSW, and boasts the largest Reptile & Nocturnal House in the world!
Get even closer to your favourite animals with an encounter. Take a walk through the new Koala Trail and snap a photo with Australia’s most iconic animal, stand tall next to a giraffe, feed a mob of mischievous meerkats and more.
See Sydney’s only rhino explore his habitat and wallow in the mud, watch playful kangaroo joeys play, or see the zoo from a different view with a ride on the giant Ferris wheel.
Located only 40 minutes from the city, en route to the famous Blue Mountains, this award-winning attraction is not to be missed.
Sydney Zoo was designed to be accessible and inclusive for all guests, with no hills or steps, for everyone to have a good time.
Images and Video
Accreditations
-
ATEC Japan Host
-
Zoo Aquarium Association Australasia
- Australian Tourism Export Council
Features
Actively welcomes people with access needs.
General access
- Offers multiple options for booking – web, email, phone is available.
- Offers a range of contact methods for receiving complaints.
- Companion Cards are accepted.
- Employs people with disabilities.
- Staff are trained in disability awareness.
- Accessibility information and photos, including of a bathroom, room and/or floor plan on their website (can be emailed on request).
Communication
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
- Staff are trained in communicating with people with learning or behavioural challenges.
- Uses Plain English / easy read signage and information (includes menus and emergency information)
- A quiet space is available at the venue/ facility.
Hearing
Caters for people who are deaf or have hearing loss.
- Staff are trained in communicating with people who are deaf or have hearing loss.
Physical – Mobility
Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
- Grab rails in the bathroom
- Seating in common areas including reception area
Physical – Wheelchair
Caters for people who use a wheelchair.
- Step free outdoor pathways (includes picnic areas, barbecues and shelters)
- A step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)
- Step free access to restaurant, lounge and bar
- Step free access to the conference or function room
- Accessible seating areas in theatrette
- An accessible public toilet which is unlocked.
- A wheelchair accessible toilet / shower and change room is available.
Physical – High support needs
Caters for people with high support needs who travel with a support person.
- A place to store medical equipment (eg oxygen).
Allergies and intolerances
Caters for people with allergies and intolerances.
- Modify their cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc).
- Staff are trained to respond to allergic reactions.
- Complies with The Food Authority requirements for allergy management in food preparation.
- Equipment to respond to anaphylactic shock such as epi–pens and defibrillator.
- Toiletries which are chemical and fragrance free (if requested).
- Uses organic (chemical and fragrance free) cleaning products.
Access & Inclusion
An access and inclusion statement is available on the business website.
- https://sydneyzoo.com/visit/accessibility/
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