The Como Melbourne
Highlights
- Discover spacious rooms filled with invigorating natural light, perfect for relaxation in the heart of South Yarra.
- Indulge in luxurious King size beds and marble bathrooms, enhancing your stay with comfort and elegance.
- Unwind in the stylish surrounds of Chapel Street, a vibrant hub for dining and shopping just steps away.
- Meet the iconic Como Duck, a delightful resident that adds a unique charm to your stay at this boutique hotel.
Located in the fashionable South Yarra district, the vibrant Como Melbourne – is the epitome of chic style and sumptuous elegance. You are invited to discover a vibrant legend with true soul where the impossible becomes possible and there is always something new to experience.
The boutique hotel features 111 rooms and is renowned for delivering discreet, impeccably personalised service. Guests are treated to contemporary rooms that are luxuriously spacious and invigourating natural light.
This iconic hotel is set on Chapel Street within one of the most renowned districts in Melbourne and is the place to interact and unwind in stylish surrounds. Be sure to look out for the hotel’s most notable resident – the signature “Como Duck” who has been delighting guests for years and is yours to take home.
Images and Video
Accreditations
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Sustainable Tourism Certification by Ecotourism Australia
- Accor Hotel group (Include subsidiaries)
- Tourism Accommodation Australia (Division of AHA, TAA)
Features
Available experiences
Superior King or Twin Room
Their contemporary guest rooms are bathed in natural light and feature a luxurious King size bed. Each room offers a separate ensuite bathroom with signature Como duck and Appelles Apothecary Luxury Australian amenities.
Deluxe King Spa Room
Featuring a luxurious King size bed (two King Single beds on request), these generously sized rooms have a spacious lounge area filled with natural light. Each marble bathroom features a spa bath with signature Como duck and Appelles amenities.
Junior King Suite with Spa and Private Office
Junior in name only, these well-appointed suites blend lounge and bedroom with King size bed and the added luxury of a separate office. Each room offers a separate ensuite bathroom with spa bath and signature Como duck and Appelles amenities.
One Bedroom Apartment with Kitchenette
Their One Bedroom Apartments feature a luxurious King size bed (two King Single beds on request), separate lounge room with work desk and ensuite bathroom. All apartments offer kitchenettes or for longer stays, full kitchens are available on request.
Two Bedroom Two Bathroom Apartment with Full Kitchen
Their spacious Two Bedroom Apartments offer the ideal accommodation for family and friend retreats. Choose between two King beds or one King bed and two King Single beds. The master ensuite features a large spa bath and walk-in shower. The central open plan living space includes a lounge area and full kitchen with dining table.
Actively welcomes people with access needs.
General access
- Offers multiple options for booking – web, email, phone is available.
- Offers a range of contact methods for receiving complaints.
- Staff are trained in disability awareness.
- Accessibility information and photos, including of a bathroom, room and/or floor plan on their website (can be emailed on request).
- Asks all visitors if there are any specific needs to be met.
- Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
- Assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
Communication
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
- Staff are trained in communicating with people with learning or behavioural challenges.
- Uses Plain English / easy read signage and information (includes menus and emergency information)
- A quiet space is available at the venue/ facility.
Vision
Caters for people who are blind or have vision loss.
- Information in large print is available.
- Digital communication materials (hard copy information also online) is available.
- Uses easy to read fonts in their signage and communication materials (Helvetica and Arial).
- Staff are trained in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss).
- An appropriate area for toileting an assistance dog is available.
- Handrails on all stairways
Physical – Mobility
Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
- Uses non-slip tiles in the bathroom or slip resistant matting
- Grab rails in the bathroom
- Seating in common areas including reception area
Physical – Wheelchair
Caters for people who use a wheelchair.
- Step free outdoor pathways (includes picnic areas, barbecues and shelters)
- A step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)
- Step free access to restaurant, lounge and bar
- Lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.
- Doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy).
- An accessible public toilet which is unlocked.
- At least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed (International standards are 3200mm wide x 2500 mm high).
- Valet parking.
- Wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc in their access statement).
- A choice of wheelchair accessible accommodation rooms (Guest may wish to know if you have a choice of wheelchair accessible rooms, such as single room / studio apartment / apartment / cottage / quality / views, etc. Wheelchairs require a 1600mm x 2200mm width area to turn around and require step free access.).
- Step free access to room (Entrance to the room wheelchair accessible with step free greater than 5mm or has a doorway threshold ramp not exceeding 1:8 for 450mm length).
- A lever handle on the door (easier to use).
- Enough space for a wheelchair to move around three sides of a double king sized bed (A pathway of 1200mm minimum width is required for wheelchair access).
- A lever handle on bathroom door.
- Allows space around toilet for a wheelchair (A space of at least 900mm width beside the toilet pan and 1200mm clearance in front of the toilet pan is required).
Physical – High support needs
Caters for people with high support needs who travel with a support person.
- Twin beds available on request.
- Rooms which are interconnecting.
- A place to store medical equipment (eg oxygen).
Allergies and intolerances
Caters for people with allergies and intolerances.
- Modify their cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc).
- Staff are trained to respond to allergic reactions.
- Complies with The Food Authority requirements for allergy management in food preparation.
- Equipment to respond to anaphylactic shock such as epi–pens and defibrillator.
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