The Watermark Townsville
Highlights
- Savour fresh seafood while enjoying breathtaking views of Magnetic Island and Cleveland Bay.
- Relax in the warm atmosphere with friendly hospitality at The Watermark Townsville.
- Dine alfresco daily for breakfast, lunch, or dinner, soaking in the ocean air.
- Experience live music and entertainment, perfect for families and visitors alike.
Sit back, relax & indulge in delicious meals, friendly hospitality and ocean air. Whether you opt for our beach bar or restaurant, you can visit for breakfast, lunch and dinner daily and enjoy the breathtaking views of Magnetic Island & Cleveland Bay.
Known for the warm atmosphere and fresh seafood, they’re here to celebrate the best of North Queensland to local, interstate & international visitors alike.
Images and Video
Features
Tags
Actively welcomes people with access needs.
General access
- Offers multiple options for booking – web, email, phone is available.
- Offers a range of contact methods for receiving complaints.
- Employs people with disabilities.
- Staff are trained in disability awareness.
- Accessibility information and photos, including of a bathroom, room and/or floor plan on their website (can be emailed on request).
- Asks all visitors if there are any specific needs to be met.
- Website meets <a href="https://www.w3.org/WAI/standards-guidelines/wcag/" target="_blank">WCAG 2.0</a> accessibility standards
- Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
- Assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
Communication
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
- Staff are trained in communicating with people with learning or behavioural challenges.
- Uses Plain English / easy read signage and information (includes menus and emergency information)
- A quiet space is available at the venue/ facility.
Vision
Caters for people who are blind or have vision loss.
- Information in large print is available.
- Digital communication materials (hard copy information also online) is available.
- Uses easy to read fonts in their signage and communication materials (Helvetica and Arial).
- Staff are trained in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss).
- An appropriate area for toileting an assistance dog is available.
- Exit signs which are visible at a ground level (high level signs are difficult to see in a fire) are available.
Physical – Wheelchair
Caters for people who use a wheelchair.
- Step free outdoor pathways (includes picnic areas, barbecues and shelters)
Allergies and intolerances
Caters for people with allergies and intolerances.
- Modify their cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc).
- Staff are trained to respond to allergic reactions.
- Complies with The Food Authority requirements for allergy management in food preparation.
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