Travellers Aid Australia
Highlights
- Access personalised guidance at Ballarat Station, ensuring a smooth journey for those with mobility impairments.
- Experience wheelchair assistance at Southern Cross Station, enhancing travel comfort and independence in Melbourne.
- Book connection assistance with 24 hours notice, allowing seamless transitions from car, train, or bus to your destination.
- Enjoy no-cost services designed with respect and dignity, empowering you to fully participate in life activities.
Travellers Aid Australia’s services are provided with the highest level of care, respect and dignity and are designed to enable people with disability or mobility impairment to fully participate in life activities.
Travellers Aid operate year round Connection Assistance services, with wheelchair assistance and personal guidance available at Ballarat Station. They can also support you on your journey with connection assistance services including buggy, wheelchair assistance and personal guidance, at Southern Cross Station Melbourne and Seymour Station in regional Victoria.
Wheelchair assistance and personal guidance is available at Ballarat Station.
Connection Assistance bookings:
24 hours notice preferred, and can be met from your car, train, bus, airport transfer or taxi.
These services are available at no cost.
To book Connection Assistance services you can call the team or book via the website.
Images and Video
Accreditations
- Victoria Tourism Industry Council
Features
Actively welcomes people with access needs.
General access
- Offers multiple options for booking – web, email, phone is available.
- Offers a range of contact methods for receiving complaints.
- Companion Cards are accepted.
- Employs people with disabilities.
- Staff are trained in disability awareness.
- Accessibility information and photos, including of a bathroom, room and/or floor plan on their website (can be emailed on request).
- Asks all visitors if there are any specific needs to be met.
- Assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
Communication
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
- Staff are trained in communicating with people with learning or behavioural challenges.
- Uses Plain English / easy read signage and information (includes menus and emergency information)
Vision
Caters for people who are blind or have vision loss.
- Information in large print is available.
- Digital communication materials (hard copy information also online) is available.
- Uses easy to read fonts in their signage and communication materials (Helvetica and Arial).
- Staff are trained in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss).
- An appropriate area for toileting an assistance dog is available.
Hearing
Caters for people who are deaf or have hearing loss.
- Staff are trained in communicating with people who are deaf or have hearing loss.
- Caption all entertainment (TVs, live shows, performances) is available.
Physical – Mobility
Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
- Seating in common areas including reception area
Physical – Wheelchair
Caters for people who use a wheelchair.
- A step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)
- At least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed (International standards are 3200mm wide x 2500 mm high).
- Wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc in their access statement).
Physical – High support needs
Caters for people with high support needs who travel with a support person.
Access & Inclusion
An access and inclusion statement is available on the business website.
- https://www.travellersaid.org.au/Accessibility-statement/
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