Surfair Beach Hotel Marcoola

Surfair Beach Hotel Marcoola

Restaurant and Cafe
  • Food & Wine

Highlights

  • Savour refreshing sea breezes from the Pacific Ocean while enjoying alfresco dining at the Surfair Beach Hotel.
  • Relax with a cocktail at the open-air bar, perfectly situated poolside for a laid-back vibe.
  • Enjoy live music that enhances your dining experience, creating a lively atmosphere for all guests.
  • Indulge in private dining options, ideal for special occasions or functions in a stunning coastal setting.
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With doors that open to the sea breezes from the Pacific Ocean and an open-air cocktail bar located poolside, there’s no wonder both locals and visitors love the Surfair Beach Hotel.

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Images and Video

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Accreditations

  • QLD – Visit Sunshine Coast

Features

  • Alfresco/Outdoor Dining
  • Bar
  • Carpark
  • Entertainment
  • Live Music
  • Online Orders
  • Private Dining Area
  • Suitable for Functions
  • Takeaway Available
  • Waterside Dining

Tags

  • Food & Wine
Accessibility

Actively welcomes people with access needs.

General access

  • Offers multiple options for booking – web, email, phone is available.
  • Offers a range of contact methods for receiving complaints.
  • Companion Cards are accepted.
  • Employs people with disabilities.
  • Staff are trained in disability awareness.
  • Accessibility information and photos, including of a bathroom, room and/or floor plan on their website (can be emailed on request).
  • Asks all visitors if there are any specific needs to be met.
  • Website meets <a href="https://www.w3.org/WAI/standards-guidelines/wcag/" target="_blank">WCAG 2.0</a> accessibility standards
  • Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
  • Assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

Communication

  • Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)

  • Staff are trained in communicating with people with learning or behavioural challenges.
  • Uses Plain English / easy read signage and information (includes menus and emergency information)
  • A quiet space is available at the venue/ facility.

Vision

  • Caters for people who are blind or have vision loss.

  • Braille and tactile signage on all information and paths of travel are available.
  • Information in large print is available.
  • Information in audio format (includes an audio described map of their venue, audio descs of performances and/ or displays) is available.
  • Digital communication materials (hard copy information also online) is available.
  • Uses easy to read fonts in their signage and communication materials (Helvetica and Arial).
  • Staff are trained in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss).
  • An appropriate area for toileting an assistance dog is available.
  • Handrails on all stairways
  • Exit signs which are visible at a ground level (high level signs are difficult to see in a fire) are available.

Hearing

  • Caters for people who are deaf or have hearing loss.

  • Staff are trained in communicating with people who are deaf or have hearing loss.
  • TVs with captioning option is available.
  • Visual alerts for emergencies (Include flashing light) are available.
  • A low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music) is available.

Physical – Mobility

  • Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)

  • Uses floors/coverings which are slip resistant, firm and smooth
  • Uses non-slip tiles in the bathroom or slip resistant matting
  • Grab rails in the bathroom
  • Seating in common areas including reception area

Physical – Wheelchair

  • Caters for people who use a wheelchair.

  • Step free outdoor pathways (includes picnic areas, barbecues and shelters)
  • A doorbell or intercom at an accessible height and display a contact number (accessible height is 900mm-1100 mm)
  • A step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)
  • Step free access to restaurant, lounge and bar
  • Step free access to the conference or function room
  • Accessible seating areas in theatrette
  • Doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy).
  • An accessible public toilet which is unlocked.
  • A wheelchair accessible toilet / shower and change room is available.
  • Wheelchair accessible picnic tables (picnic tables require 720mm knee clearance and 800mm maximum height).

Allergies and intolerances

  • Caters for people with allergies and intolerances.

  • Modify their cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc).
  • Staff are trained to respond to allergic reactions.
  • Complies with The Food Authority requirements for allergy management in food preparation.
  • Equipment to respond to anaphylactic shock such as epi–pens and defibrillator.

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