Bundaberg Rum Visitor Experience
Highlights
- Explore the rich history of Bundaberg Rum in a self-paced Museum within six massive oak vats.
- Join expert guides for an immersive tour of the fully operational distillery, revealing rum-making secrets.
- Blend your own rum in the premium experience, learning the art of crafting unique flavours straight from the barrel.
- Savour exclusive products at the Retail Store, featuring limited-edition offerings for true rum enthusiasts.
The Bundaberg Rum Distillery is the home of Australia’s most famous rum, which has been made to a time-honoured tradition for over 135 years. The Visitor Experience currently offers two tours; the Bundaberg Rum Distillery Experience and the premium Blend Your Own Rum Experience. There is also a Retail Store, where visitors can purchase exclusive and limited-edition products.
Explore the history of Bundaberg Rum by wandering through the self-paced Museum, which is housed in six 75,000 litre oak vats. After immersing yourself in a unique sensory experience and learning the stories of Bundaberg Rum, you will join one of the expert Distillery guides on a journey deep into the heart of the fully operational Bundaberg Rum Distillery. Finish off your tour with two tastings of our rums and liqueurs.
For those that want to try their hand at becoming a Master Blender, the premium Blend Your Own Rum Experience allows guests to learn the art of blending their very own rum straight from the barrel.
The Bundaberg Rum Visitor Experience currently has limited tour operations and capacity. For the most up-to-date information regarding opening times and services, please visit their website.
Images and Video
Accreditations
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Quality Tourism Accreditation
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Sustainable Tourism Accreditation by ATIC
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Sustainable Tourism Certification by Ecotourism Australia
- Australian Tourism Export Council
- Queensland Tourism Industry Council
- Regional Tourist/Tourism Association/Organisation
- Visitor Information Centre
- QLD – Bundaberg North Burnett Tourism
Features
Activities
Tags
Actively welcomes people with access needs.
General access
- Offers multiple options for booking – web, email, phone is available.
- Offers a range of contact methods for receiving complaints.
- Companion Cards are accepted.
- Employs people with disabilities.
- Staff are trained in disability awareness.
- Accessibility information and photos, including of a bathroom, room and/or floor plan on their website (can be emailed on request).
- Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
Communication
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
- Staff are trained in communicating with people with learning or behavioural challenges.
Vision
Caters for people who are blind or have vision loss.
- Staff are trained in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss).
- An appropriate area for toileting an assistance dog is available.
- Handrails on all stairways
- Exit signs which are visible at a ground level (high level signs are difficult to see in a fire) are available.
Hearing
Caters for people who are deaf or have hearing loss.
- Staff are trained in communicating with people who are deaf or have hearing loss.
Physical – Mobility
Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
- Uses floors/coverings which are slip resistant, firm and smooth
- Uses non-slip tiles in the bathroom or slip resistant matting
- Grab rails in the bathroom
- Seating in common areas including reception area
Physical – Wheelchair
Caters for people who use a wheelchair.
- Step free outdoor pathways (includes picnic areas, barbecues and shelters)
- A step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)
- Step free access to restaurant, lounge and bar
- Accessible seating areas in theatrette
- Doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy).
- An accessible public toilet which is unlocked.
- A wheelchair accessible toilet / shower and change room is available.
- At least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed (International standards are 3200mm wide x 2500 mm high).
Physical – High support needs
Caters for people with high support needs who travel with a support person.
Allergies and intolerances
Caters for people with allergies and intolerances.
- Modify their cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc).
- Equipment to respond to anaphylactic shock such as epi–pens and defibrillator.
Access & Inclusion
An access and inclusion statement is available on the business website.
- https://images.impartmedia.com/bundabergregion.org/A–PAGES/hidden-menu-pages/accessible-travel/Bundaberg_Region_Accessible_Destination_Guide_2025.pdf
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