Alba Thermal Springs & Spa
Highlights
- Immerse in contemporary bathing experiences across various pools, enhancing relaxation in the serene Mornington Peninsula.
- Indulge in luxurious self-care packages and treatments, designed to rejuvenate your body and mind.
- Savour seasonal dishes crafted by award-winning chef Karen Martini at the on-site restaurant, Thyme.
- Unwind in beautifully landscaped gardens, providing a tranquil escape from the everyday hustle and bustle.
Alba Thermal Springs & Spa is a world class luxury wellness sanctuary located in the heart of Victoria’s Mornington Peninsula.
Positioned in beautiful landscaped gardens, Alba offers contemporary bathing including a rain pool, botanical pools, forest pools, a sunset pool, and private pools on the rooftop and The Terrace. Luxurious full day self-care packages, half-day rituals and treatments are available in the spa.
The restaurant Thyme serves meals using locally sourced, seasonal produce with a menu designed by award-winning chef Karen Martini.
Images and Video
Accreditations
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Quality Tourism Accreditation
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Sustainable Tourism Accreditation by ATIC
- Regional Tourist/Tourism Association/Organisation
- The Accessible Group Pty Ltd
- Victoria Tourism Industry Council
Features
Tags
Current offers
Mulled Wine at Alba Thermal Springs and Spa
Evening bathing in the hot thermal springs is one way to warm yourself up this winter. Guests arriving after 6 pm will be offered a complimentary glass of mulled wine by the firepit.
Brunch Thyme at Alba Thermal Springs and Spa
Start the day right with a nourishing one course breakfast and choice of beverage in their restaurant Thyme, followed by a soak in the hot springs.
The Weekday Retreat at Alba Thermal Springs and Spa
Treat yourself to all day bathing with a one hour spa treatment followed by a salad and smoothie in their restaurant Thyme.
Actively welcomes people with access needs.
General access
- Offers multiple options for booking – web, email, phone is available.
- Offers a range of contact methods for receiving complaints.
- Companion Cards are accepted.
- Employs people with disabilities.
- Staff are trained in disability awareness.
- Accessibility information and photos, including of a bathroom, room and/or floor plan on their website (can be emailed on request).
- Asks all visitors if there are any specific needs to be met.
- Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
- Assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
Communication
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
- Staff are trained in communicating with people with learning or behavioural challenges.
- Uses Plain English / easy read signage and information (includes menus and emergency information)
- A quiet space is available at the venue/ facility.
Vision
Caters for people who are blind or have vision loss.
- Information in large print is available.
- Digital communication materials (hard copy information also online) is available.
- Uses easy to read fonts in their signage and communication materials (Helvetica and Arial).
- Staff are trained in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss).
- An appropriate area for toileting an assistance dog is available.
- Audio enabled lifts are available.
- Raised tactile buttons in lifts are available.
- Handrails on all stairways
- Exit signs which are visible at a ground level (high level signs are difficult to see in a fire) are available.
Hearing
Caters for people who are deaf or have hearing loss.
- Staff are trained in communicating with people who are deaf or have hearing loss.
- Telephones which are compatible with hearing aids are available.
- Caption all entertainment (TVs, live shows, performances) is available.
- Visual alerts for emergencies (Include flashing light) are available.
- A low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music) is available.
Physical – Mobility
Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
- Uses floors/coverings which are slip resistant, firm and smooth
- Uses non-slip tiles in the bathroom or slip resistant matting
- Grab rails in the bathroom
- Seating in common areas including reception area
Physical – Wheelchair
Caters for people who use a wheelchair.
- Step free outdoor pathways (includes picnic areas, barbecues and shelters)
- A doorbell or intercom at an accessible height and display a contact number (accessible height is 900mm-1100 mm)
- A step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)
- Step free access to restaurant, lounge and bar
- Step free access to the conference or function room
- Accessible seating areas in theatrette
- Lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.
- Doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy).
- An accessible public toilet which is unlocked.
- A wheelchair accessible toilet / shower and change room is available.
- Wheelchair access to spa/gym.
- Wheelchair accessible picnic tables (picnic tables require 720mm knee clearance and 800mm maximum height).
- Wheelchair access to amusements and activities including boats and bush trails (includes tour rides, skyways, trolley cars, flying fox, amusement rides and boating).
- A wheelchair/scooter charging station (power point) in an accessible location is available.
- Beach matting and beach wheelchairs for people to access the water is available.
- Portable hoist is available.
- Portable ramps.
- At least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed (International standards are 3200mm wide x 2500 mm high).
- Wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc in their access statement).
Physical – High support needs
Caters for people with high support needs who travel with a support person.
- A place to store medical equipment (eg oxygen).
Allergies and intolerances
Caters for people with allergies and intolerances.
- Modify their cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc).
- Staff are trained to respond to allergic reactions.
- Complies with The Food Authority requirements for allergy management in food preparation.
- Equipment to respond to anaphylactic shock such as epi–pens and defibrillator.
- Toiletries which are chemical and fragrance free (if requested).
Access & Inclusion
An access and inclusion statement is available on the business website.
- https://albathermalsprings.com.au/about/accessibility/
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